Local deliveries will be returned to our warehouse and we will attempt to contact you and re-deliver later in the day. Please note local deliveries are attempted between 6am-10am, redelivery is chargeable.
For UK courier deliveries, our courier will send you a 1 hour time-slot the morning of your delivery*. If you’re not able to accept the parcel at that time, please follow their instructions to “leave in a safe place”. Please don’t try to rearrange delivery for the following day, as the packaging will only keep the products chilled for 24 hours. If you encounter any issues, please get in touch.
*The slot is assigned by the courier and cannot be changed by you or The Juice Smith, but we’re working to change that in the future.